Shipping and Returns

PROCESSING

Please allow 2-4 business days for your order to process. You will be notified with tracking when your package has shipped. Processing time is subject to change and may be longer during new drops or launches due to high order volume.

Orders placed on Saturdays and Sundays will begin processing the following business day (excluding public holidays). 

INTERNATIONAL SHIPPING

There may be duty/import/taxes/customs/etc charges imposed by your home country. It is the responsibility of the buyer to understand and make payment of these charges. 

Items shipped internationally (outside the USA) are not returnable/refundable.

RETURN POLICY

We hope you love your pieces, but if for any reason you are not satisfied, we offer 10-day returns for all customers in the US. Please note that a return shipping/handling fee of $15 is charged for returns. These return shipping fees are deducted from the refund amount. In case you decide for Store Credit, 100% of the paid value will be returned. The return window starts from the day the order has been fulfilled. Please note that shipping fees are not refundable.

To qualify for a return:

  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging (tags, box, and pouch included)

Balva Mía reserves the right to refuse a return on any items received back in unsatisfactory condition. Items shipped internationally (outside the USA) are not returnable/refundable.

SALE ITEMS

DO YOU OFFER EXCHANGE ON SALE ITEMS?

Love a good sale? So do we! In order to offer you the highest discount possible, all sale items must be final. Please make your selections with care and review all product information before making your purchase. 

DAMAGED GOODS

We inspect all merchandise before packing and sending, however if for some reason your item arrives damaged, please email balvamia@gmail.com within 72 hours of delivery with photos and your order #. Items received damaged will be handled on a case by case basis.